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Customer Service Agent role is no longer available.

Location of business development executive job offer
London
Salary of business development executive job offer
20k per annum
Type of agreement of business development executive job offer
6 months contract, full time

Customer Service Agent role is no longer available.

VIP World is a company that dreams of designing solutions for 285 million Visually Impaired People or VIP as we like to refer them, across the world so that they can lead an inclusive, convenient, and prosperous life.

The company was founded in 2019 based on the design research carried out on the topic, "increasing employability for blind or partially sighted people". We identified traveling safely, in-expensively, and independently challenging for VIP despite government subsidies and initiatives in the UK. Therefore, we are developing the first product of VIP World, Travel Hands, an app that pairs a VIP with a sighted and verified volunteer to walk together towards their similar destinations.

The app will deliver benefits in various aspects. Helping VIP & Volunteers to combat loneliness as well as improving physical health through more exercise. Financially helping by saving inessential travel costs, possibly increasing the economic contribution by VIP as a labor force. Travel Hands is an effort to make London a more accessible place for everyone.

The parent company, VIP World, designs solutions for organizations that would like to make websites, mobile apps, or services inclusive for VIP by considering the WCAG accessibility standards and by user testing & getting feedback from the VIP World Community.

Find more about our company here: www.vipworldservices.com

Job Brief

The Customer Support role is an essential addition to the VIP World team, as you will help shape Travel Hands service by ensuring that a VIP and Volunteer journey is safe, organized and that both have reached their final destinations.

Your role will primarily involve:

  • Connecting with VIPs and Volunteers on the phone to confirm their journey details
  • Make sure the journey goes according to plan

Your role will also include work with documentation including confirmation of email addresses and journey details and filling in Covid-19 forms.

You will be reporting to Ishan Jha, Founder and Chief Design Officer of VIP World.


COVID-19 Update: All members of the team will be working from home until at least the end of March 2021, and interviews during that time will be conducted using video calls and other tools.

Job Description

  • Providing first line technical support for all service users in a professional, friendly and customer focused manner with a focus of speed and precision
  • Providing timely and accurate support via the telephone, email queries and instant messaging, incidents, or service requests
  • Receiving, logging and recording, taking ownership, resolving and monitoring faults / requests throughout their lifecycle
  • On a day-to-day operation:
  • Record the journey requests from VIPs and volunteers
  • Pair VIPs with Volunteers on record time for effective results
  • Share the instruction handbook and the safeguarding material created by us with the service users  
  • Support and answer the queries by VIP and volunteer on the call, text or WhatsApp messaging
  • Make sure the users fill up Covid-19 forms before scheduled journeys
  • Confirm journey details with volunteers and VIPs 24 hours before a journey
  • Track the journey of VIPs and volunteers through GPS navigation as and when required
  • Contact the service users to collect immediate feedback after a journey OR ask to fill in a feedback form later

What we are looking for:

  • Previous experience working in a call center
  • Previous experience in customer service
  • Microsoft skills
  • Ability to work under pressure
  • Good communication skills
  • Negotiating and renegotiating by phone, email, and in-person

Benefits:

  • As an early employee, help shape the direction of a startup
  • Widen your professional horizons
  • Experience working with disabled community
  • Flexible, Remote Based (fully until March 2021)
  • Opportunity to contribute to a young team and grow as a leader
  • Opportunity to codesign with the founding team and implement own ideas

Please get in touch with us - career@vipworldservices.com